Privacy Policy
Last updated: June 24, 2026
1. Information We Collect
We collect information to provide a better, more personalized pre-production experience. The categories of information we collect include:
- **Account Details**: Your email address, profile credentials, and authentication tokens (managed securely via Firebase Auth).
- **Usage History**: Script prompts, platform configurations, created scripts, and content planners stored in our Firebase Firestore database.
- **Transaction Data**: Subscription status, tier selection, and customer ID. **All cardholder and banking data is processed directly by Paddle.com**; we do not store full credit card numbers or payment credentials on our servers.
2. How We Use Information
We utilize collected information to:
- Process script generation requests and orchestrate our AI pipeline via OpenAI.
- Track token consumption and subscription tiers securely.
- Provide customer support and troubleshoot system behaviors.
- Comply with standard legal, accounting, and anti-fraud regulations.
3. Third-Party Data Processors
To deliver our services, we share specific data inputs with trusted third-party processors:
- **Firebase (Google Cloud)**: For account hosting, user authentication, and profile databases.
- **OpenAI**: Script prompts and context criteria are processed through OpenAI API endpoints to generate outputs. (We enforce policy configurations to prevent your content from being used to train general OpenAI models).
- **Paddle.com**: Our reseller payment gateway. They manage billing, receipts, subscription states, and transactions.
4. Cookies and Tracking Technologies
We use cookies and similar web storage tokens to maintain your authenticated login state, store local interface settings, and track basic operational metrics. You can manage or disable cookies through your browser controls, though doing so may limit access to specific dashboard operations.
5. Your Privacy Rights
Depending on your jurisdiction (such as under GDPR in Europe or CCPA in California), you may have the right to request access to, correction of, or deletion of the personal data we hold. To exercise these rights, please email us at the contact address below.
6. Contact Information
For any privacy inquiries or to request data removal, please contact:
Private Entrepreneur Tyrtyshnyi Yaroslav
Address: Kharkiv, Ukraine
Email: support@tivi.studio