Refund & Cancellation Policy

1. Subscription Cancellation

You may cancel your paid subscription (Plus or Pro) at any time. Cancellations can be performed directly through your **Profile** dashboard by clicking the "Manage Plan" button, or by contacting our support team at `support@tivi.studio`.

Upon cancellation, your subscription will remain active, and you will continue to have access to your tier benefits (including allocated tokens) until the **end of your current billing period**. No further recurring charges will be processed.

2. Refund Terms

Because TiVi is a token-based service where LLM processing costs are incurred immediately upon generating scripts, **we do not offer refunds for tokens that have already been consumed**.

Refund requests for unused tokens or accidental subscription renewals are assessed on a case-by-case basis. To request a refund, please contact support within **14 days** of the transaction, providing your registered email address and the transaction details received from our payment partner, Paddle.

3. Processing Partner

All subscription payments, refunds, and adjustments are processed through **Paddle.com**, our merchant of record. Any refunds approved by our support team will be processed back to the original payment method through Paddle's platform. Refund processing times typically range from 5 to 10 business days depending on your financial institution.

4. Contact Information

For any billing questions, cancellation assistance, or refund requests, please contact: